Complaint Resolution

Complaint Resolution

The International Sports Sciences Association strives to resolve all student complaints in a fair and expedient manner. ISSA encourages all current, former and prospective students, regardless of their residency, to FIRST submit any grievances, complaints or concerns directly to ISSA. Students who decide to file a formal complaint as an academic or nonacademic grievance must follow the process detailed in the Complaint/Grievance Procedure, which can be found in the College of Exercise Science course catalog. Concerns should be expressed as soon as possible after the event occurs; some of the procedures below have specific deadlines for filing grievances or complaints.

If a student feels that the issue remains unresolved after reasonable effort to follow the College’s internal grievance procedures, the student may contact these entities to file a formal complaint:

  • ISSA is a private institution that is approved to operate by the Bureau for Private

    Postsecondary Education (BPPE) of the State of California.  BPPE by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s Internet websitewww.bppe.ca.gov.
  • ISSA is accredited by the Distance Education Accrediting Commission (DEAC).  A student or any member of the public may file a complaint about this institution with the DEAC by phone or mailing:

    Distance Education Accrediting Commission

    1101 17th Street, N.W., Suite 808

    Washington, D.C. 20036

    (202) 234-5100

    www.deac.org

Out-of-State Complaint Resolution Contacts

Distance students residing outside of California may file a formal complaint with their home state authorizing agency, ideally after exhausting internal avenues, by using the links below: